Privacy Policy
1. Introduction
Mikana Asset Share is committed to handling personal information responsibly and transparently. This policy explains how we collect, use and protect personal data in connection with our website, fractional ownership services, and related business activities.
For the purposes of UK data protection law, Mikana Asset Share acts as the data controller and determines how and why your personal data is processed.
Our website uses cookies. Except for cookies essential to the functioning of the site, we will request your consent upon your first visit.
2. Personal Data We Collect
We collect different categories of personal data depending on how you interact with our platform and services.
Contact Information
Information used to communicate with you, such as your name, address, telephone number, email address and, where relevant, social profile details.
Account Information
Details provided when you create an account, including login credentials, ownership records, booking data, verification details and communication preferences.
Ownership and Transaction Information
Information relating to the purchase of fractional ownership shares and the booking or reservation of assets. This may include payment data (processed through secure third-party providers), asset selection, ownership allocation and transaction records.
Communications
Any correspondence you send to us, or that we send to you, including its content and associated metadata.
Website Usage Data
Information collected through our analytics systems about how you engage with our website, including IP addresses, device information, browser type, geographical location, time spent on pages, navigation patterns and similar technical data.
3. Purposes for Processing and Legal Bases
We process personal data for the following business purposes:
Service Delivery and Platform Operation
To operate the website, manage accounts, facilitate ownership purchases, enable bookings, administer user access and fulfil contractual commitments.
Legal basis: legitimate interests in running an efficient and secure platform.
Customer Relationship Management & Support
To manage enquiries, provide support, maintain ongoing client relationships and resolve issues.
Legal basis: legitimate interests in maintaining strong commercial relationships.
Marketing and Business Development
To send communications about new assets, offers and service updates.
Legal basis: legitimate interests in promoting our services; consent where required.
Performance Monitoring and Service Improvement
To analyse user activity, identify trends, improve the platform, strengthen security and optimise overall performance.
Legal basis: legitimate interests in improving and protecting our services.
Record Keeping and Compliance
To maintain accurate business, ownership and transaction records.
Legal basis: legitimate interests in robust operational governance.
Security, Fraud Prevention and Risk Management
To secure our digital environment, prevent unauthorised activity and assess risk.
Legal basis: legitimate interests in protecting our platform and users.
Insurance and Professional Advice
To obtain legal, financial or risk-management advice where required.
Legal basis: legitimate interests in protecting our commercial interests.
Legal Obligations and Rights
To meet legal requirements or to establish, exercise or defend legal claims.
Legal basis: compliance with a legal obligation; legitimate interests in protecting our rights.
4. Sharing Your Personal Data
We may share personal data with trusted third parties where required for business purposes, including:
insurers and professional advisers
website hosting and IT providers
email and communications service providers
analytics and tracking partners
payment processing partners (for secure transaction handling)
We will only share the personal data necessary to fulfil the intended purpose.
We may also disclose personal data where required by law or in connection with legal proceedings.
5. Data Retention
We retain personal information for as long as is necessary to meet the purposes for which it was collected, including legal, regulatory, accounting or reporting obligations.
Where ongoing retention is no longer required, data will be securely deleted or anonymised.
6. Your Rights
Under UK data protection law, you have the following rights:
Access – obtain a copy of your personal data.
Rectification – correct inaccurate or incomplete information.
Erasure – request deletion of your data, subject to legal limitations.
Restriction – request restricted processing in certain circumstances.
Objection – object to specific types of processing.
Data Portability – request transfer of your data to another organisation or to you.
Complaint – raise concerns with the UK Information Commissioner’s Office (ICO).
Withdrawal of Consent – where consent is the legal basis, withdraw it at any time.
7. Cookies We Use
We may use cookies to support the following functions:
Authentication – identifying your account and maintaining your session
Personalisation – tailoring the site to your preferences
Security – preventing fraudulent activity and protecting accounts
Analytics – monitoring usage and improving performance
Consent Management – storing your cookie preferences
8. Cookies Used by Our Service Providers
Third-party partners may also use cookies when you access our platform.
These include analytics and marketing platforms that help us understand site performance and user behaviour. Further details can be found in the privacy notices of these respective providers.
9. Changes to This Policy
We may update this privacy policy periodically to reflect operational, legal or regulatory changes. The latest version will always be available on our website.
10. Contact Details
This website is operated by Mikana Asset Share.
For data protection enquiries, please contact:
info@mikana-assetshare.co.zw
